Your privacy matters to us whether you are new or a long-time member, please do take the time to get to know our practices – and if you have any questions contact us.

Information we collect

We collect personal information to provide, maintain, protect and improve our services, to develop new ones, to protect Anxiety Space and our users, and to inform you about our services. We collect in two ways:

  • Information you give us

    For example, many of our services require you to sign up for an account. When you do, we may ask for personal information, like your name, email address and birthday.

  • Information we get from your use of our services

    We may collect information about the services that you use and how you use them. This may include:

    • Log information

      When the site encounters an error or issue, we will log information about the event, information about you and how you used our site. This information is used by our developers to locate the issue and fix it if needed. A common issue is when someone tries to request something from us that no longer exist, these errors are refer to as 404 errors or file not found. The server log would appear similar to this:

      Code:
      [Tue Sep 24 01:41:26 2013] [error] [client 198.101.159.204] File does not exist: /url/to/the/file
      This information included is the date and time of your request, the requested URL, referral URL, sometimes details of how you used our services or view content provided by us and information on your browser, software, hardware and device maybe included. These logs are kept for no longer than 90 days, but usually they are deleted as soon as they are no longer needed.

    • IP address

      Every time you visit our site, we collect and store your IP address for up to 90 days via our anti-spam software. This is done to prevent spam and make sure you are not mistaken as spammer. For new members, your IP address is linked to your account for up to one month, afterwards your IP address will still be collected, but it will no longer be linked to your account. Except for our developers, our staff do not have access to IP addresses, developers has access for testing and monitoring purposes.

    • Cookies

      To help identify your browser when you access our services, we may use one or more cookies or identifiers. A cookie is a string of characters that is stored on your computer and is accessed by us when you use our services, e.g. a cookie may be used to keep you logged in to our services. Where cookie technology is not available, we may use identifiers instead. You can set your browser to refuse cookies, however, some services may not function properly without cookies.


Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we aim to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information you share

Many of our services let you share information with others. You can remove what you shared on the site via tools provided or with a request to staff, however, once it is seem publicly or privately by others it is out of our control what they do with it. When you share publicly, it will be indexable by search engines.

Information we share

We do not share personal information with companies, organizations and individuals outside of Anxiety Space unless one of the following circumstances apply:

  • With your consent

    We will share personal information when we have your consent to do so.

  • For external processing

    We provide personal information to our affiliates or other trusted businesses or persons to process it for us, in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

  • For legal reasons

    We will share personal information if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Use, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of Anxiety Space, our users or the public as required or permitted by law.


Application and Enforcement

Our Privacy Policy applies to all of the services offered by Anxiety Space and we regularly review our compliance with our Privacy Policy. When we receive formal complaints via e-mail, we will contact the person who made the complaint to follow up. We also work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time, if the changes are significant, we will provide a prominent notice.