Dak
I honestly don't think the moderation is the problem over there.
The problem is the site has just been around for a while. This happens with all forums really. The longer the forum's lifespan, the more trolling it attracts because people find it.
I've talked with (EDITED OUT NAME), and she said it's difficult trying to tell when people are trolling versus not. She actually thought I was a troll, and after we chatted and she saw me handle a couple people on chat, her impression of me totally changed.
The problem is some people make sarcastic teasing remarks out of instinct, and that teasing can get out of control where they want to provoke others getting in trouble. The mods there are very blinded towards understanding teasing. They tolerate opinions they like while claiming they're teasing, and oppose opinions they don't like while claiming they're inappropriate.
I don't tease people ever, and (EDITED OUT NAME) even said I need to learn to lighten up. For example, one of the rules is "no generalities" but Penny doesn't understand that socially anxious people often have nothing but generalities to share BECAUSE they're too anxious to socialize. Without socializing, people lack particular details. Likewise, people who are anxious while socializing can't remember the details which happen.
It's difficult to lighten up when you don't have details to share. I don't think (EDITED OUT NAME) understands this, and I don't think she wants to deal with users who are that difficult. She's deliberately trying to scare some people off in order to accommodate only the forms of social anxiety she approves of.